Frequently Asked Questions
Questions we typically come across when working with clients who have had fire damage, water damage, smoke damage, mold growth, or asbestos removal, etc.
Your top priority is safety. Do not enter the property until it has been deemed safe by professionals. Find a secure place to stay, and if possible, locate your most recent insurance documents for reference.
Contact the professionals at Restoration Masters—our technicians are trained to assess hazardous conditions and assist with the claims process, ensuring a smooth path to restoration.
- Emergency Board-Up
- Smoke Damage Repair
- Water Damage Mitigation
Yes, professional assistance is essential. Damaged properties can contain hidden hazards such as structural instability, mold, or toxic substances. Restoration Masters offers comprehensive restoration services to handle these risks safely and efficiently.
- Documenting the damage for insurance claims.
- Assessing structural and cosmetic damage.
- Completing the full restoration, including repairs and cleaning.
- Soot or smoke residue on walls and ceilings.
- Unusual odors, especially smoky or chemical smells.
- Rust or discoloration on metal surfaces away from moisture sources.
- Musty odors indicating mold or mildew.
- Warping, swelling, or bubbling of floors, walls, or ceilings.
- Peeling paint or visible mold growth.
No. Flooded homes can be extremely hazardous due to structural instability risking collapse, airborne and waterborne contaminants, hidden debris in standing water, and more. Always have the property inspected by a licensed professional before reentering.
- Warping, swelling, or delamination of materials.
- Discoloration and peeling paint.
- Rusted fixtures and damaged electrical systems.
Drying typically takes 2–10 days, depending on the extent of the damage, the drying method used, and environmental conditions. Most properties dry within 3–5 days under professional care.
Yes. Restoration Masters assigns an Account Manager to handle all communication with your insurance company, simplifying the claims process and ensuring accurate documentation.
If your damages are covered under your property insurance, Restoration Masters offers direct billing. Simply provide your claim number, and we’ll coordinate with your insurer to process the claim efficiently. If you are working with a Public Adjuster—and you probably should!—all payments to all parties involved are coordinated through the Public Adjuster.
Restoration Masters strives to make the restoration process as seamless as possible. In many cases, we work to absorb the deductible costs within the project scope, minimizing your out-of-pocket expenses.
Most likely, most homeowner’s insurance policies cover accidental fires unless caused by deliberate acts (e.g., arson) or specific exclusions like acts of war.
- Maintenance: Regular upkeep to keep your home in excellent condition.
- Installations: Setting up new fixtures and appliances.
Your safety comes first. Do not risk entering an unsafe property to retrieve belongings. Most homeowner’s insurance policies cover damaged contents, and our team can assist with inventory documentation for your claim.
Yes, additional remodeling or upgrades can be contracted alongside restoration work. Discuss your vision with your Restoration Masters project manager to coordinate seamlessly.
Disturbed asbestos requires professional removal to ensure safety and compliance with state and federal regulations. Restoration Masters can handle both abatement and air quality clearance testing.
After demolition and debris removal, rebuilding is performed by contractors specializing in restoration. Restoration Masters offers full-service restoration, managing the process from cleanup to reconstruction.
Board-up services secure the property by covering damaged windows, doors, or roofs. Mitigation includes emergency repairs to stabilize the property and prevent further damage, often encompassing water extraction and structural drying.
If your current company only handled mitigation, Restoration Masters can take over the reconstruction phase, ensuring a seamless transition to complete your property’s restoration.
Industry pricing for mitigation is standardized, ensuring fairness. However, Restoration Masters works to maximize the value of services provided within your claim’s scope. If you are working with a Public Adjuster on your water or fire damage claim, they will be working with all parties for YOUR financial best interests.
No. Emergency services like mitigation are necessary and do not negatively impact your settlement. In fact, nearly all coverage REQUIRES you to have mitigation services performed to minimize damage to the insured property.
